Analysis of Administrative Staff Performance in Serving Student Administration at SMK Pembina 2 Palembang

Iga Delia Mewagi

Penulis

Iga Delia Mewagi Universitas PGRI Palembang Author

Kata Kunci:

performance, administration staff, student services, school management

Abstrak

This study aims to analyze the performance of administrative staff in providing student administrative services at SMK Pembina 2 Palembang. The research focuses on four main aspects: quality, quantity, timeliness, and effectiveness of administrative staff performance. The study employs a qualitative method with data collected through observation, interviews, and documentation. The results indicate that overall, the administrative staff’s performance is good. In terms of quality, staff members are polite, friendly, and responsive to students’ needs. In terms of quantity, they complete their tasks promptly without delays. Regarding timeliness, they are punctual and consistently available to serve students. In terms of effectiveness, staff are able to utilize information technology to support administrative work efficiently. Therefore, student administrative services at SMK Pembina 2 Palembang have been implemented optimally and satisfactorily.

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